Welcome to our Contact Us page! We are committed to providing exceptional customer service and support for all your needs. Whether you have questions about your order, need assistance with tracking, or require support for any other issue, our team is here to help.
Order Issues
- Order Status: To check the status of your order, visit the Order Status page. Customers can visit the order status page to check the progress of their order as it's fulfilled. The order confirmation that you received by email, SMS, or through the Shop app includes a link to the order status page. The type of notification the customer receives depends on the contact information they enter at checkout. If the customer enters a phone number at checkout, then they receive an order confirmation by SMS. If a customer enters an email at checkout, then they receive an order confirmation by email, followed by order and shipping updates. Order and shipping updates aren't sent by SMS. To track your order on the order status page, you can log into your customer account. Alternatively, to confirm your identity after a certain amount of time has passed, customers without an account might be required to verify their email address or phone number along with the order number to view the order details. You can locate the order number in the order confirmation sent to them by email or phone.
- Order Modifications: If you need to change or cancel your order, please contact us within 24 hours of placing your order. After this period, changes may not be possible as the order may already be in processing.
- Payment Issues: For any payment-related concerns, please contact our billing department at support@tophatters.co and include as many details as possible.
Tracking Details
- Track Your Order: Once your order has been shipped, you will receive a tracking number via email. You can track your shipment on our Tracking page using your tracking number.
- Shipping Delays: If your shipment is delayed, please contact our support team. We will provide you with the latest information and help resolve any issues.
- Lost Packages: In the rare event that your package is lost, please notify us immediately. We will work with the shipping carrier to locate your package or issue a replacement if necessary.
Returns and Exchanges
- Return Policy: For information on returns and exchanges, please visit our Returns Policy page. We offer hassle-free returns within 30 days of purchase.
- Start a Return: To initiate a return, please fill out the Return Request Form and our team will provide further instructions.
- Refund Status: If you are waiting for a refund, please allow 5-7 business days for processing after we receive your returned item. For updates, contact our support team.
Technical Support
- Website Issues: If you encounter any technical issues with our website, such as problems with the checkout process or broken links, please email us at [Your Technical Support Email Address].
- Product Support: For assistance with product usage, warranties, or troubleshooting, please visit our Product Support page or contact our support team directly.
Social Media
Connect with Us: Follow us on our social media channels for the latest updates, promotions, and customer stories:
