• Shipping policy

Shipping policy

Last Updated: June 2026

Thank you for shopping with Tophatter's. This Shipping Policy explains how orders are processed, shipped, delivered, and handled after purchase. By placing an order through Tophatter's, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1–14 business days after payment has been successfully received and verified.

Processing times may vary depending on:

  • Product availability

  • Supplier processing times

  • Inventory verification

  • Payment verification

  • Order volume

  • Seasonal demand

  • Holidays

Processing times are separate from shipping times.

Tophatter's reserves the right to delay processing for fraud prevention, inventory verification, security checks, or operational reasons.

2. Shipping Destinations

Tophatter's ships to many domestic and international locations; however, shipping availability may vary based on:

  • Product restrictions

  • Supplier limitations

  • Carrier availability

  • Local laws and regulations

  • Import restrictions

We reserve the right to refuse shipment to any destination at our sole discretion.

3. Delivery Estimates

Estimated delivery times are provided for informational purposes only and are not guaranteed.

Typical delivery estimates:

  • Domestic Orders: 3–15 business days

  • International Orders: 7–45 business days

Actual delivery times may vary due to:

  • Carrier delays

  • Customs inspections

  • Weather conditions

  • Government actions

  • Supply chain disruptions

  • Peak season demand

  • Regional delivery issues

Delivery estimates are not guaranteed delivery dates.

4. Split Shipments

Orders containing multiple products may ship separately.

Products may arrive:

  • In multiple packages

  • On different days

  • From different warehouses

  • Through different carriers

Separate deliveries do not qualify for refunds, credits, or compensation.

5. Tracking Information

Tracking information will be provided when available.

Tracking updates are controlled by the shipping carrier and may:

  • Appear delayed

  • Stop updating temporarily

  • Update only at major transit points

Tophatter's is not responsible for carrier tracking delays or tracking system errors.

6. Delivery Delays

Tophatter's is not responsible for delays caused by:

  • Postal services

  • Shipping carriers

  • Customs agencies

  • Severe weather

  • Natural disasters

  • Labor strikes

  • Transportation disruptions

  • Government actions

  • Public health emergencies

  • Supply chain interruptions

  • Force majeure events

Shipping delays do not automatically qualify for refunds, chargebacks, cancellations, or compensation.

7. Customs, Duties & Import Fees

International customers are solely responsible for:

  • Import duties

  • Customs fees

  • Taxes

  • Brokerage charges

  • Government assessments

These charges are not included in product prices unless explicitly stated.

Tophatter's is not responsible for customs delays, inspections, seizures, holds, confiscations, or additional fees imposed by government authorities.

8. Customer Responsibility for Address Accuracy

Customers are solely responsible for providing accurate shipping information.

Tophatter's shall not be responsible for delivery issues caused by:

  • Incorrect addresses

  • Missing apartment numbers

  • Incorrect postal codes

  • Incomplete recipient information

  • Typographical errors

Address modifications may not be possible after an order enters processing.

9. Undeliverable Packages

Packages returned due to:

  • Incorrect address

  • Refused delivery

  • Failure to claim shipment

  • Failure to pay customs charges

  • Unsuccessful delivery attempts

may be subject to:

  • Additional shipping charges

  • Return shipping charges

  • Restocking fees

  • Administrative fees

Original shipping fees are non-refundable.

10. Lost Packages

A shipment is not considered lost until confirmed by the carrier.

Tophatter's reserves the right to:

  • Await carrier investigation results

  • Request supporting documentation

  • Verify delivery information

Claims may be denied if carrier records indicate successful delivery.

11. Delivered Packages

Once a carrier marks a package as delivered, responsibility transfers to the recipient, subject to applicable law.

Tophatter's is not responsible for:

  • Porch theft

  • Mail theft

  • Lost packages after delivery

  • Unauthorized acceptance by third parties

  • Delivery errors caused by carriers

Customers are encouraged to use secure delivery locations.

12. Damaged Shipments

Customers must report shipping damage within 7 calendar days of delivery.

Claims must include:

  • Clear photographs of the product

  • Photographs of all packaging

  • Photographs of shipping labels

  • Order information

Failure to provide sufficient evidence may result in denial of the claim.

13. Refused Deliveries

Customers who refuse delivery may be responsible for:

  • Return shipping costs

  • Carrier charges

  • Customs fees

  • Restocking fees

  • Administrative fees

Refused deliveries do not automatically qualify for refunds.

14. High-Risk Orders

To prevent fraud, Tophatter's reserves the right to:

  • Require signature confirmation

  • Request identity verification

  • Delay shipment pending review

  • Cancel suspicious transactions

These measures help protect both customers and the business.

15. Third-Party Fulfillment

Some products may be shipped directly from suppliers, manufacturers, distributors, or fulfillment partners.

As a result:

  • Packaging may vary

  • Shipping methods may vary

  • Tracking formats may vary

  • Delivery times may vary

Products from the same order may arrive separately.

16. Restricted Products

Customers are solely responsible for ensuring products purchased from Tophatter's are legal to import, possess, own, or use within their jurisdiction.

Tophatter's is not responsible for:

  • Customs confiscations

  • Import restrictions

  • Government seizures

  • Regulatory violations

  • Denied import requests

17. Force Majeure

Tophatter's shall not be liable for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Severe weather

  • War

  • Terrorism

  • Cyberattacks

  • Pandemics

  • Government restrictions

  • Labor disputes

  • Utility failures

  • Transportation interruptions

18. Chargebacks Related to Shipping

Customers acknowledge that shipping estimates are estimates only.

Carrier delays, customs delays, supplier delays, weather disruptions, transportation issues, and force majeure events do not constitute valid grounds for chargebacks, payment disputes, or cancellation of shipped orders.

Customers agree to contact Tophatter's customer support before initiating any payment dispute.

19. Shipping Policy Updates

Tophatter's reserves the right to modify this Shipping Policy at any time without prior notice.

The version published on the website at the time of purchase shall govern the transaction to the extent permitted by law.

Contact Us

If you have questions regarding shipping, tracking, delivery, customs, or order status, please contact Tophatter's customer support using the contact information provided on our website.