Contact information
Contact Information
Last Updated: June 2026
At Tophatter's, we are committed to providing excellent customer service and responding to inquiries as quickly as possible.
If you have questions regarding orders, shipping, returns, refunds, product information, account issues, or general inquiries, please contact us using the information below.
Customer Support
Tophatter's
📧 Email: support@tophatters.co
📍 Mailing Address:
4299 Express Lane
Sarasota, Florida 34249
United States
Customer Service Hours
Our support team reviews inquiries during normal business operations.
Response times may vary depending on:
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Order volume
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Seasonal demand
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Holidays
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Weekends
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The complexity of the inquiry
Most customer inquiries receive a response within 1–3 business days.
Order Support
When contacting us regarding an order, please include:
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Full Name
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Order Number
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Email Address Used for Purchase
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Detailed Description of the Issue
Providing complete information helps us resolve requests more efficiently.
Returns & Refund Requests
For return, refund, exchange, or warranty requests, customers must contact Tophatter's customer support before sending any merchandise.
Unauthorized returns may be refused in accordance with our Return & Refund Policy.
Legal & Compliance Inquiries
For legal notices, intellectual property concerns, compliance matters, or business inquiries, please contact:
European Union Customers
If you are located in the European Union, you may contact us using the information provided above regarding questions about your order, personal data requests, customer service concerns, or other inquiries.
Where applicable under European Union consumer protection and privacy laws, Tophatter's will process requests in accordance with applicable legal requirements.
Please note that response times may vary depending on the nature of the request and applicable legal obligations.
Website
Official Website:
Updates
Tophatter's reserves the right to update this Contact Information page at any time without prior notice. The most current version will always be available on our website.